- JULA was established in 2021 as online store and on 2022 JULA opened the first branch in kuwait city Dhuha mall
JULA presents unique pieces that are chosen carefully by the company's owner, which are designed based on the trendiest fashion and the current generation choices .JULA merges high quality with unique designs and every single piece in our collection has a story of its own .
We look forward to expanding our work scope and existing in all the Kuwait cities to be near our customers to provide an exceptional, easy, and flexible shopping experience with the highest quality standards.
Shipping & Delivery
• Kuwait delivery:-
- Delivery within 1-3 days for kuwait orders.
- Delivery charge 3KD for kuwait.
• GCC & International Shipping:
- We ship worldwide with a fixed charge for shipping (10 KD).
- Customer is responsible of Customs, clearance charges and VAT tax in their country.
- For GCC countries, shipping is normally within 2-3 working days. For other international orders, shipping normally takes 3-7 working days.
- Please note that delays resulting from Customs and Clearance processing in your country are beyond our control.
- A tracking number of your shipment will be emailed to you once the order is collected by our courier.
Return & Exchange Policy
• For kuwait customers:
- For OCCASIONS/EVENING WEAR, the customer has 24 hours only for return or exchange.
- Returned products must be in their original packaging, new, unused NO smell and apparels with JULA tag should be still attached and the original invoice.
- Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- Once our team confirm that the order meet the return policy The customer will receive the refund in full amount he paid in our branch if the order meet the above-mentioned terms and conditions.
Sale items are not refundable.
• For customers outside Kuwait:
- Kindly note that we do not accept returns/exchange for international orders.
- Checking the size before ordering by the size chart for each item OR our team can assist you through WhatsApp +965 50977168.
- Please use the size chart of each item to determine your size. Measurements should be taken while in your undergarments.
- Please note all measurements indicated are in Centimeter (CM). Measurements and sizes are a general guide and should not be considered absolute.
- Feel free to contact us if you have any questions about sizing. You can reach us on WhatsApp +965 50977168.
Kuwait City , Dhuha mall 5th floor
Saturday to Friday from 2PM to 10PM