• For kuwait customers:
- For OCCASIONS/EVENING WEAR, the customer has 24 hours only for return or exchange.
- Returned products must be in their original packaging, new, unused NO smell and apparels with JULA tag should be still attached and the original invoice.
- Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- Once our team confirm that the order meet the return policy The customer will receive the refund in full amount he paid in our branch if the order meet the above-mentioned terms and conditions.
Sale items are not refundable.
• For customers outside Kuwait:
- Kindly note that we do not accept returns/exchange for international orders.
- Checking the size before ordering by the size chart for each item OR our team can assist you through WhatsApp +965 50977168.